Contact and Ordering Information Reference Materials characterised for Stable Isotopes and Carbon-14

How to Order

You can place your order by post, fax or e-mail. Please ensure that the following information is given with your order:

• Customer's name and full postal address (including phone, fax, e-mail).
• Name and address of the end user (including phone, fax, e-mail) if it is different from the customer.
• Delivery address and recipient, if different from 1 above.
• Invoice address and recipient, if different from 1 and/or 2 above.
• Your order number (if you wish it to appear on our invoice).
• List of materials (IAEA code and matrix) and quantities required.
• Alternatively, AQCS products may be ordered via official IAEA approved resellers.

Hardcopy Order Form (pdf) should be printed and sent to:

Isotope Hydrology Laboratory
International Atomic Energy Agency
Room No. G-162
P.O. Box 100
A-1400, Vienna
Austria

E-mail: stabiso.refmat@iaea.org
Fax: +43 1 2600 7
Tel: +43 1 2600 21740

Our online internet site can be found at:

http://www.iaea.org/programmes/aqcs/

You find the latest information about our reference material offer on our internet site and you can place an order for reference materials online.

Further information provided:

• All documents related to the currently available reference materials
• All documents available regarding reference materials that are out of stock
• Information about our currently planned/running proficiency test exercises
• Final reports on the result of concluded proficiency test exercises

Conditions of sale

In order to conserve the stocks of certain reference materials, limitations have been placed on the number of units that can be ordered by a given organization within a certain period of time. The following restrictions apply:

• Carbon-14 reference materials - one unit of each material per laboratory per year.
• Stable isotopes (environmental levels) supplied by Hydrology Unit - one unit of each material per laboratory per year or per three years depending on the reference material.

In placing an order, customers agree that they will not resell any IAEA reference material to a third party at a higher price without the prior consent of the IAEA. The customer is responsible for payment of all importation charges associated with the delivery of the IAEA Reference Materials or is responsible for paying the return shipment costs to the IAEA if such charges are refused. Since problems have been encountered with the importation of reference materials into certain countries, customers are advised to check whether specific declarations (e.g. sterilization certificate) are required for customs regulations in force in their country. It is the responsibility of the customer to ensure that they have adhered to such national regulations. Failure to do so may result in lengthy delays at customs for which the IAEA can take no responsibility. The Agency will endeavour to provide such documentation as is necessary to expedite the importation process.

Note: Commercial organization interested in reselling IAEA reference materials may contact the reference material office at Seibersdorf in order to discuss the possibility of becoming a recognized distributor.

Prices

Prices indicated on the order forms are correct at the time of going to press and will be valid until 31.12.2007. In the event of a price change beyond the control of AQCS, customers will be advised of the new price before their order is processed. Prices include shipment by DHL, whenever possible, or by air freight. Other means of shipment can be arranged upon special request, at the customer’s expense (Cash On Delivery).

Note: Failure to make payment for materials received will result in the suspension of further sales of reference materials to all customers from the institute concerned until payment is received.

Payment

All invoices are prepared in EURO. Payments should only be made after receipt of the reference materials. Invoices are payable within 90 days following the dispatch date, by one of the following methods:

• Cheque in EURO
• Bank transfer in Euro
• UNESCO Coupons
• Credit Card: only Visa and Mastercard are acceptable.

Note: As a United Nations organisation, the IAEA is not liable for VAT nor does it charge its customers VAT on goods provided or for services rendered.

Payment details:

• Cheque made payable to the order of the International Atomic Energy Agency.
  
  
• Bank transfer to:
  Bank Austria Creditanstalt AG
  Wagramerstrasse 5
  A-1400 Vienna, Austria
  BIC: BKAUATWW
  IBAN: AT41 1100 0002 3757 1500 (Euro Account)
  
  
• UNESCO Coupons - available at UNDP offices against local currency.
  
  
• Credit Card (Visa and Mastercard only)
  Note: in order to accept payment, we need you to supply the following details:
  • The full number of the Credit Card.
  • It’s expiry date.
  • The name of the owner with his/her authorized signature.
  • The total due.
  • The invoice number.

Please note that although invoices are quoted in EURO additional charges covering the costs of exchange conversions maybe levied by credit card companies in both Austria and your country. As a consequence, you might be charged significantly more than the purchase price when buying products by credit card and you are advised to check the associated costs before proceeding. These charges are completely outside the control of the IAEA. It may be more cost effective to purchase products with a bank draft or cheque.

Important: The invoice number must be clearly identified on all forms of payment.

Packaging and shipment

Reference materials are delivered in packaging which conforms to international guidelines. The type of the packaging material is determined by the nature of the substance(s) being transported (toxicity, radiotoxicity, activity, propensity to disperse, etc.). The package consists of a cardboard box (15 x 15 x 30 cm) filled with bio-degradable expanded starch granules, the material (ampoules are wrapped in bubble wrap), reference sheet, invoice, packing note and report (upon request). The packaging materials are considered to be disposable without any special precautions. Typical shipment weights vary from 0.2 to 5 kg depending on the order. The materials will be dispatched via DHL or air freight.

Different packaging and shipment conditions may apply to products supplied by the Isotope Hydrology Laboratory, for details, please contact the responsible officer.

Note: The packages are NOT regarded as radioactive under the IATA Dangerous Good Regulations [1] (as they are below the threshold activity limit of 70 Bq/g), therefore no special precautions need to be taken during the transportation of the shipment. The materials do not constitute any radiological hazard.

Please make sure that you have all necessary permissions and clearances to import these materials and we are not responsible for the cost of return shipment in case of refusal of importation.

Complaints

Any claim, either of a technical nature or concerning a delay in delivery, must be directed to the supplying group at the IAEA (Chemistry Unit, Reference Material Group or Hydrology Unit). If a package does not meet the quoted specification or was sent to the wrong address due to the IAEA's mistake it will be replaced at the IAEA's expense. The Agency's responsibility for any shipment ends with the delivery of the package to the customer or their customs office.

Acknowledgement of order and delivery time

The customer will be notified by fax or e-mail (if available) within five working days of the receipt of an order about the availability of the products requested (postal confirmations may take longer). The usual delivery time is within three weeks of the receipt of order. The customer will be informed in case of any unforeseen delay.

Note: Prices indicated on the Website are updated when necessary to reflect price changes beyond the control of the reference material group. Prices include shipment by DHL whenever possible or by air freight. Other means of shipment can be arranged by special request at the customer's expense (Cash On Delivery).

Note: Failure to make payment for the received material will result in the suspension of further sales of reference materials to all customers from the respective institute until payment is received.

Legal disclaimer

The IAEA makes no warranties, expressed or implied, with respect to the data contained in this catalogue and shall not be liable for any damage that may result from the use of such data.

References

[1] Dangerous Goods Regulation 43rd edition, IATA, 2002.